Rossendale Borough Council
"Having been with Xpress for a year now I like everything about the system (especially the staff who are very patient).
Joanne Smith, Elections Manager
London Borough of Hilllingdon
"Once again, the electoral software used has paid dividends. Whilst many London colleagues have struggled with software issues and speed of processing, the London Borough of Hillingdon encountered no such problems. Indeed the reliability of the software is such that there are never any doubts as to the information being produced being correct. The helpdesk support is also very reliable and always on hand which again is reassuring should it be called upon.
Conclusion... Xpress undoubtedly have the market leading software. The confidence taken from the reliability of the software cannot be underestimated."
Mike Liddiard, Electoral and Registration Services Manager
Central Bedfordshire Council
"The most important factor to me of being an Xpress customer is that the helpdesk really does what it says on the tin and no matter how daft the question you pose you still get the help needed, which in this day and age is refreshing. Additionally, I really feel at ease that if and when it goes completely wrong (and it does) one of the good fairies dials in and puts it back to where we broke it.
Brian Dunleavy, Democratic Services Manager
“As a relatively new customer, the support that Thurrock Council received when switching from the old EMS provider to Xpress was excellent and seamless. The Support Team are extremely knowledgeable both about the system and the electoral process. Everybody within the team is extremely helpful and pleasant and it makes our job at election time much less stressful to know that the support and knowledge is there to back us up.”
Elaine Sheridan, Electoral Services Manager
South Cambs District Council
“I have always found Xpress to be an accessible and intuitive system, providing everything I need to deliver effective and successful elections. On the rare occasions that I have needed to speak to support, I have been pleased with the friendly and attentive attitude of the team.”
Andy Francis, Electoral Services Manager
“High Peak Borough Council’s Electoral Services have been extremely impressed with the excellent level of support provided by Xpress. Their helpfulness and commitment to customer care has continually played a vital part in the smooth running of elections and the Referendum. The system is user friendly, easy to understand and we are looking forward to many more years as Xpress customers!”
Caroline Cooke, Electoral Services Manager
"I would particularly recommend the easy to use scanning and PVS checking software and highlight the excellent and responsive customer support"
Keith Butler, Electoral Services Manager
Monmouthsire County Council
“Within the first 6 months of using Xpress we ran a referendum, the combined Welsh Assembly, a further referendum, a by-election and a community poll. Xpress couldn’t have been more intuitive and simple to use and the support we received not only during the installation and set up but at peak times was outstanding. With all the elections we had I was wary of how much time would be taken up tailoring the new system to our needs…. If anything I found by using Xpress I had more time to complete other tasks and improve the overall service that was delivered to the electorate and interested parties”
John Pearson, Electoral Services Manager
Braintree District Council
“The Xpress support staff understand our pressures/timescales and 99.99% of the time they are able to resolve our issues at the first attempt by talking us through the problem. Unlike other help desks, Xpress actually do what they say on tin and HELP without the need for lengthy e-mail descriptions.
The software is robust, supports the current legislative requirements and the remote Postal Vote scanning application has removed any worries about taking the Count to non networked environments.”
Steve Daynes, Democracy Manager
Canterbury City Council
“If I can make it work then anyone can! But if I can’t, it is good to have a friendly voice at the end of the phone to help me. I am really pleased we changed systems.”
Lyn McDaid, Assistant Elections Manager
Brentwood Borough Council
"The migration to Xpress was seamless. The telephone support staff are second to none and they successfully talked me through a by-election prior to the formal training. Along with the registration software the system is extremely user friendly and certainly met my expectations."
James Stevens, Former Electoral Manager
Warwick District Council
"We are very happy to say that our conversion to Xpress has been pain free and that the system really does deliver everything it promises to. The whole Xpress team are brilliant. The support we receive is first class; no matter when you ring they are always there at the other end of the phone ready to help.
Thanks Xpress from Gill and Maggie at Warwick."
Gillian Friar, Electoral Services Manager
Reading Borough Council
"WebReg has changed our lives! Our Call Centre staff have found the application straightforward to use and the old days of the team’s phones ringing off the hooks are now over.
I would totally recommend having Xpress as an elections team software supplier and am confident in going forward into elections that we have never run before in 2012 as I know that Xpress will give myself and my team the support that we all need."
Julie Kempen, Electoral Services Manager
Denbighshire County Council
"Being an Xpress customer for the past ten years, they continue to innovate and offer excellent support being continually on the ball. In the recent 2011 Welsh Assembly Election, Xpress prepared templates for the new layout for the Constituency and Regional Ballot Papers. As I had to prepare a Regional Ballot Paper with 11 political parties for distribution to six other local authorities this proved invaluable."
Gareth Evans, Electoral Services Manager
Wycombe District Council
"Confidence in your IT system during restrictive timescales is arguably the most important facet when working in Electoral Services. This allied with excellent support and a wealth of knowledge of how the software is utilised practically is both re-assuring and a credit to all involved."
Rob Curtis, Electoral Services Manager
Dover District Council
"The conversion to Xpress was problem free and the support we receive continues to be excellent. My team is really enjoying getting to grips with the system."
Louise Cooke, Democratic Services Manager
Rushmoor Borough Council
"Working to extremely tight timescales, the Xpress team delivered a solution which was totally fit for purpose and was implemented ahead of the agreed schedule. The support throughout was nothing short of first class."
Darren Harryman, IT Project Officer
Huntingdon District Council
"Since beginning to use Xpress I have been amazed by how intuitive the system is and I have also been impressed by the level of customer support. All members of my team agree that moving to Xpress was one of the best decisions we ever made."
Laura Lock, Electoral Registration Officer
Solihull Metropolitan Borough Council
"1. Support is second to none
2. Intelligent but simple user interface
3. Xpress is SUUUUUUUUU...PERB!"
Farooq Mirza, Elections and Registration Officer
Babergh District Council
"Implementing a new system just ahead of a couple of major elections did give us some anxiety. However, we needn't have worried because the Xpress system proved to be reliable and comprehensive, and the support that we've had has been superb."
Ray Amesbury, Senior Democratic Services Manager